Privacy Policy

Information We Collect

When you contact Sharkey the Sparky for electrical services, we may collect the following information:

• •Personal details (name, phone number, email address)
• •Property address and service location
• •Details about your electrical service requirements
• •Communication preferences and service history

How We Use Your Information

We use your personal information for the following purposes:

• •To provide electrical services and respond to your enquiries
• •To schedule appointments and coordinate service visits
• •To provide quotes and invoicing for services
• •To maintain service records and warranty information
• •To comply with legal and regulatory requirements

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• •With your explicit consent
• •When required by law or legal process
• •With trusted service providers who assist in our operations (under strict confidentiality agreements)
• •In case of business transfer or merger (with notification to affected customers)

Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it:

• •Secure storage of physical and electronic records
• •Limited access to personal information on a need-to-know basis
• •Regular review and update of security practices
• •Secure disposal of information when no longer required

Your Rights

Under Australian Privacy Law, you have the right to:

• •Access your personal information that we hold
• •Request correction of inaccurate or incomplete information
• •Request deletion of your personal information (subject to legal requirements)
• •Lodge a complaint about our handling of your personal information

Cookies and Website Data

Our website may use cookies and similar technologies to improve your browsing experience:

• •Essential cookies for website functionality
• •Analytics cookies to understand website usage (anonymized data)
• •You can control cookie settings through your browser preferences

Contact Forms and Communications

When you submit a contact form or communicate with us:

• •Information is transmitted securely
• •We respond within 24 hours during business days
• •Your information is used solely for the purpose of responding to your enquiry
• •We do not add you to marketing lists without explicit consent

Data Retention

We retain your personal information only as long as necessary:

• •Service records: 7 years (for warranty and legal compliance)
• •Contact enquiries: 2 years (unless ongoing service relationship)
• •Financial records: As required by Australian tax law

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us: